Chief Operating Officer (COO)

Leadership Oversight

• Direct Report to CEO: Collaborate closely with the Chief Executive Officer and RQ Board of Directors to advance company vision, board directives, and growth objectives into concrete operational models and actionable roadmaps, as well as collaborate on strategic growth initiatives.
• Departmental Engagements & Updates: Work directly and create further efficiencies with the RQ leadership team across all departments to gather consistent updates and assess project progress.
• Executive & Board Briefings: Synthesize cross-departmental performance data and operational roadblocks into structured, high-level briefings for the CEO.
• Cross-Functional Cohesion: Facilitate recurring operational check-ins and strategies to eliminate operational silos while aligning inter-departmental workflows and resolving issues before they occur.

Operational Scale & Process Excellence

• Operational Frameworks: Standardize, scale, and optimize RQ's core operational frameworks, internal policies, and cross-functional processes.
• Systems Modernization: Audit and modernize organizational toolsets, workflow, and operational infrastructure.
• Accountability & Governance: Institute clear accountability frameworks and governance across operational execution.
• Financial Partnership: Collaborate with finance leads to steer budgeting, cash flow planning, and P&L.
• Resource Allocation: Direct resource allocation, including operational budget, headcount, and technology investments, to optimize ROI and operational margins.
• Vendor Management: Review and cultivate vendor relationships and existing agreements.

Team Leadership & Organizational Culture

• Leadership Development: Provide active mentorship and coaching to department heads, fostering development.
• Company Culture: Maintain and cultivate a company culture anchored in communication, accountability, and continuous improvement.

• Execution Velocity: Timely execution of key company-wide strategic initiatives established in partnership with the CEO.
• Reporting Rigor: Provide consistent and accurate reporting for all leadership team engagements.
• Departmental Success Rate: Percentage of departmental KPIs met or exceeded across all business units.
• Operational Margins: Adherence to operational budgets and unit-level cost optimizations.
• Organizational Health: High leadership retention and positive cross-departmental collaboration metrics.

• Executive Experience: 10+ years of progressive organizational leadership experience or executive capacity.
• Trusted Second-in-Command: Demonstrated track record of reporting to a CEO, president, director, or similar position to bridge visionary goals with operational execution.
• Leadership & People Management: Exceptional leadership capability with a broad understanding of the officiating space and a proven record in holding department heads accountable.
• Work-Related Travel: Willingness to travel to meet with current or potential clients (e.g., NGBs, entities, associations, etc.) both domestically and internationally, as needed.
• Information Synthesis & Communication: Outstanding verbal and written communication skills, with an aptitude for turning disparate departmental updates into coherent executive action plans.
• Financial Comprehension: Understanding of corporate finance, P&L management, budget allocation, and operational expense control.
• Education: Bachelor's degree in Business Administration, Management, Finance, or a related discipline; MBA or advanced degree strongly preferred.

• Base Salary: A competitive executive base salary commensurate with experience.
• Profit Share: Participation in the existing profit share program and other bonuses at the discretion of the Founder and CEO.
• Holiday Bonus: A 2% bonus of the annual salary, paid pro-rata in the first year on the first payroll of December.
• Health Benefits: The opportunity to participate in health, dental, and vision plans.
• Retirement: An annual 401(k) match up to $3,000, based on retirement program eligibility parameters.
• Technology Provision: A company-issued work laptop.
• Flexible and Discretionary Time Off (PTO): Time off is at the employee's discretion, provided departmental and company objectives are continuously met. Extended periods beyond 4 days of being "offline" require approval from the direct report.

Flexibility with Work Schedule

RQ+ is a net-result oriented business. The majority of our clients work typical 9-5 hours, so it is expected that our employees are available for a majority of those hours, but there is certainly flexibility. Hours may be varied as part of a collaboration with the direct report based on several variables.

Generally, select RQ+ staff members will be asked to attend events or meetings periodically. Employees should expect to travel an average of once per quarter. Travel expenses, including a per-diem, will be paid by RQ+.

Role Flexibility

With a small team and a rapidly growing product, the responsibilities of each team member may shift in the future. At times employees may be asked to assist with projects outside of the listed role responsibilities as our company scales and evolves. We live "in the gray".

Sports Gambling and Prediction Markets

RQ+ employees are strictly prohibited from sports gambling or prediction markets in any sense, and are further prohibited from being in an in-person sports book or a member of an online sports book.

Background Check

All potential employees will undergo a background check, which requires consent, following the acceptance of any employment proposal. Full details associated with the contents of the background check will be conveyed at that time.

Annual RQ+ Summit

All RQ+ employees are required to attend the annual RQ+ Summit, typically located in Indianapolis, IN, each year. The Summit is held in cooperation with the annual RQ Foundation Event, which historically takes place in Indianapolis, IN. Dates and location are TBD each year and may change within each year.